Frequently Asked Questions

What payment options do you accept?

We accept cash and credit card payments. Surcharges for credit cards apply.

Can I pick-up or drop-off my bike outside of your trading hours?

Outside of trading hours pickup and delivery is available through our trusted bike courier partners. Contact us for details.

Do you sell parts and do you deliver?

Yes we sell parts over the counter at the workshop and also post parts within the Sydney metro area. We can order parts in for your specific needs when they are not on our shelves.

Can I retain my factory warranty if Duc-Pen service by bike?

All maintenance scheduled servicing retains Ducati factory warranty in Australia.

What delivery / pick-up service to you offer or recommend?

Contact us for information and please note bookings are essential before any bike drop offs.

AS AN EXPERIENCED DUCATI SERVICE CENTER, WE CAN OFFER A FULL RANGE OF SERVICES FOR YOUR RIDE.

View our servicesBook today

A word from our customers…

If you want to avoid big name stealerships causing damage to your Ducati and want genuine, honest work at an affordable rate, go see Scott. I'll happily travel to Duc-Pen from the Central Coast again!
Luke Wangmann
Luke Wangmann
09:10 19 Oct 20
Great work. Excellent shop.
Darragh Courtney
Darragh Courtney
22:18 05 Oct 20
I only take my bike here now. Yes it's a pain getting all the way out to Penrith for me. But my bike gets the tlc she needs at 7 years and 86k kms. You're never just a number here, nothing is missed (as I've experienced elsewhere, and you're not ripped off - often presented with both OEM and after market options)
Roger Lawrence
Roger Lawrence
00:07 03 Oct 20
Went in for a few parts and a rego check got more then what I expected. Top service and info 10/10
Chris Neasbey
Chris Neasbey
07:41 03 Sep 20
Scott at Duc-pen is an experienced Ducati mechanic. I came to Scott after numerous personal recommendations from friends. Scott has displayed extensive knowledge and deep understanding of common Ducati issues and i was very happy with his feedback in relation to the V2 issues i was having. Scott comes highly recommended by me.
Chris Mario Gerace
Chris Mario Gerace
23:56 31 Aug 20
Always great service! Scott is a legend
Sandeep Waghulde
Sandeep Waghulde
02:37 27 Jun 20
I purchased a used Ducati ST3 from a dealer, the bike had been neglected and not given a thorough service by the selling dealer. I live 4 hours ride from Duc-Pen but new of their good reputation from my living in that area for many years. I spoke to Scott about my concerns, booked in for a couple of weeks in advance rode to Penrith and dropped the bike off. Scott found a few things wrong which lack of power was the main one. Long story short all was fixed and I'll be going back for future work./
Vicious Phantom
Vicious Phantom
04:36 08 Apr 20
I purchased a used Ducati ST3 from a dealer, the bike had been neglected and not given a thorough service by the selling dealer. I live 4 hours ride from Duc-Pen but new of their good reputation from my living in that area for many years. I spoke to Scott about my concerns, booked in for a couple of weeks in advance rode to Penrith and dropped the bike off. Scott found a few things wrong which lack of power was the main one. Long story short all was fixed and I'll be going back for future work./
Vicious Phantom
Vicious Phantom
04:36 08 Apr 20
See Scott great service and Excellent knowledge of your ride.Scott fixed what others were suposed too have done.I cant rate Scott an his team enough .If you have an SF 848 dont go anywhere else.
Rick Richardson
Rick Richardson
06:10 09 Mar 20
See Scott great service and Excellent knowledge of your ride.Scott fixed what others were suposed too have done.I cant rate Scott an his team enough .If you have an SF 848 dont go anywhere else.
Rick Richardson
Rick Richardson
06:10 09 Mar 20
See Scott great service and Excellent knowledge of your ride.Scott fixed what others were suposed too have done.I cant rate Scott an his team enough .If you have an SF 848 dont go anywhere else.
Rick Richardson
Rick Richardson
06:10 09 Mar 20
Scott and Tristan at Duc-Pen have knowledge and passion that other motorcycle service shops lack. They take pride in their craft, and their workmanship is second to none. I highly recommend them for anything Ducati related and will be using them for all my future servicing needs.
Tom Parfitt
Tom Parfitt
03:11 25 Feb 20
Great service and communication from the guys spent a bit more than I anticipated but every dollar was accounted for by the duc pen guys and the bike feels better than ever!Thankyou for looking after my 748
Simon Wills
Simon Wills
03:57 18 Dec 19
This shop is exceptional. They communicate, have passion about their services and the end product cannot be faulted.I handed them a tired old 97 M900 with numerous problems and received back a few great daily rider that will live on for years to come.Thank you team. Great job, I can't recommend you highly enough.
Bradley Howell
Bradley Howell
08:39 10 Dec 19
What an incredible experience, Scott is the first mechanic I have come across that is so detailed and informative when it comes to Ducati's. As I'm not mechanically adept it is such a relief to meet someone who cares so much about what he does.After much research about my Monster running lean I was recommended to talk with Scott to see what options I had.Scott recommended installing the Rapid Bike Evo which is self learning as well - he did say it would improve the bike BUT I wasn't expecting the result we got.To say I'm blown away not only by Scott and his boys at Duc-Pen but the Rapid Bike Evo has transformed my bike into a totally different Monster. In fact as I was riding home I just kept thinking that this is impossible that it's even the same bike.The Rapid Bike Evo has been transformational and increased my riding pleasure even more WOW.I sincerely couldn't recommend Scott, his team and Rapid Bike Evo if your serious about riding and love your Ducati.Thank you so much Scott
Josiph Alvaro
Josiph Alvaro
01:06 14 Nov 19
Dont risk taking your pride and joy elsewhere - not even to the importers or the dealerships cause chances are you'll only take it here to get it fixed properly like I did !!!Super polite , professional and explains everything before and after the job is done. Couldn't rate high enough...
Scott Greenwood
Scott Greenwood
05:37 30 Oct 19
Very quick to reply to a question i had very impressed
Kevin Hoffman
Kevin Hoffman
23:37 25 Oct 19
Very happy with Duc-Pen. Great to deal with
Gian Rossi
Gian Rossi
05:00 02 Sep 19
Living on the other side of the mountains, it's fortunate that I enjoy a little tinkering here and there. I had contemplated having a shot at the belts on my Streetfighter, using the resources of Youtube, until I spoke to Scott and had explained what he does. It's probably best if I quote directly from the bill so that I don't mislead anyone: "Adjust four valves clearances to middle of spec, replace two worn collets, replace cam timing belts with crank/cam position locks with tensions set with frequency measurement tool, replace spark plugs, replace fuel filter, throttle body synchronisation/TPS reset, reset handlebars position, replace front sprocket (14T), check coolant system is bled with bike running , test ride."5.5 hours labour well spent.
Chip Howitt
Chip Howitt
08:27 29 Jul 19
Living on the other side of the mountains, it's fortunate that I enjoy a little tinkering here and there. I had contemplated having a shot at the belts on my Streetfighter, using the resources of Youtube, until I spoke to Scott and had explained what he does. It's probably best if I quote directly from the bill so that I don't mislead anyone: "Adjust four valves clearances to middle of spec, replace two worn collets, replace cam timing belts with crank/cam position locks with tensions set with frequency measurement tool, replace spark plugs, replace fuel filter, throttle body synchronisation/TPS reset, reset handlebars position, replace front sprocket (14T), check coolant system is bled with bike running , test ride."5.5 hours labour well spent.
Chip Howitt
Chip Howitt
08:27 29 Jul 19
Scott is amazing. Every time I have Scott service my Ducati he exceeds my expectations. The first time I booked my 848 for service Scott's keen eye found two or three issues that needed attention. I'd overlooked these and he called me to talk me through it before commencing work.Beware. Scott has very high standards. As his customer, I'm so very glad he does, because I know little about motorcycle maintenance.Thank you Scott for keeping Duc Pen open and trading.
Anthony Coundouris
Anthony Coundouris
07:36 23 May 19
Scott is an all round top bloke and really looks after his customers, thanks for looking after my Scrambler and see you next service! Keep up the good work!
Matthew Blanco
Matthew Blanco
12:37 20 Mar 19
If you own a Ducati of any kind, this is the place to go! Have always had 5 star service from Scott and his colleagues. Their attention to detail is second to none and they always go above and beyond with everything they do. Now with the new location and size of the workshop I can only imagine that it will get even better! Highly recommended.
Aiden Gillmore
Aiden Gillmore
06:18 28 Feb 19
Scott is so helpful and took the time to show me more about my bike. Love my Monster and wouldn’t let anyone else touch it! Thank you 😊
Libby Morris
Libby Morris
02:32 25 Jan 19
Awesome work. Wouldn't take my ducati anywhere else.
erdal sen
erdal sen
19:18 16 Jan 19
I can't praise Scott enough. He treats my bike like it's his own, which is why I keep telling everyone that's where they should take their bikes.
Brian Wiles
Brian Wiles
03:55 05 Nov 18
Scott & Peter absolutely transformed my 1098 race bike into something that is a pleasure to ride on the track and is much less tiring. First time riding it i set a new PB and second session on track i smashed out a lap time goal i have wanted to achieve for a while. It has enabled me to go from mid pack racer up to playing the the big boys at the pointy end.I've since taken my touring bike there (ST3) for an overhaul and what a difference it has made. No more backfires through the throttle bodies and the engine runs a lot quieter. What i thought was a normal ticking noise from the motor turned out to be a valve issue which they diagnosed and resolved. Whole job came out under budget too which is a nice surprise these days!Cannot fault the quality and attention to detail on either bike.
Andrew B
Andrew B
05:52 05 Sep 18
Awesome! That's how I can describe Scott and his team customer service! It's amazing when your bike is taken care by professionals that actually CARE! I'll keep recommending your 5 Star service to everyone I know! See you soon!
Joao Henriques
Joao Henriques
23:31 13 Mar 18