We accept cash, direct deposit and credit card payments. Surcharges for Credit Cards apply. No American Express or Diners Cards accepted. All direct deposits must clear before picking up bike or bike delivery. Please email through a copy of the deposit so we can track your payment. Prompt payment is appreciated.
Frequently Asked Questions
Outside of trading hours pickup and delivery is available through our trusted bike courier. Sydney Metro Area Only – $90 per bike, per trip. Cash can be paid direct to the driver or we can add this to your invoice on completion of your work. Contact us and please note bookings are essential before any bike drop offs or pickups.
No, unfortunately we are unable to do this at this time. Due to Covid-19, parts are proving difficult to order and receive in a timely manner from Australia and overseas. At this time we are unable to sell parts over the counter.
All maintenance scheduled servicing retains Ducati factory warranty in Australia.
We may be able to! Depending on the job. We order parts and fit them specifically for your bike. You have Full Warranty on our workmanship and the parts we have used. Unfortunately when parts are purchased elsewhere we are unaware of their history and cannot warrant the work properly. ie: Belts, filters, brake pads. Parts such as tyres and accessories for your bike would be decided upon case by case.
We would like your help to keep us on the tools! If you leave a message over the phone, email or at reception, we will endeavour to get back to you within 48 hours. Our customers are very important to us and so are your bikes!
Unfortunately not. All recalls must be completed at the dealership where you purchased the bike.
Each service is different and we take pride in our work, so we don’t want to rush your job. If you need your bike urgently please let us know and we can make sure we have enough time to complete this. Sometimes we may have your bike from 1 day to 2 weeks. Depending on the nature of the job and if parts are available. Once the job is completed we will be sure to call you so you can arrange pickup promptly.
Let us know straight away! Scott will be happy to discuss the job with you and whatever else you may need completed with your bike.